Frequently Asked Questions For Payment

1. What are the payment methods accepted on CloseQuest?

   CloseQuest accepts all major credit cards, Visa, Mastercard, American Express, UnionPay, Discover, JCB, and Diners Club.

2. Why was I asked to enter a card verification code (CVC)?

   To ensure transaction security, Stripe requires cardholders to enter their card verification codes (CVC).

3. When will I receive the payment for the sold item?

   Your earnings will be securely deposited into your verified bank account once the transaction is finalized. For items that are fulfilled through shipping, this payment will occur after the buyer's return period has concluded. For locally transacted items, you can expect the funds to be disbursed within one day after successful code verification.
   
   Please note that your payout will be deposited into your bank account within 5 to 10 days, depending on your bank's processing time. To ensure you receive the payout, please verify your connected account. Otherwise, your payout will remain on hold.

4. How do I report a problem with a transaction?

   You can reach us at support@closequest.com.