Effective Date: August 1, 2019; Last Updated: April 10, 2026.
CloseQuest Inc., a Delaware corporation ("we," "us," "our") takes your privacy seriously. We have developed this Privacy Policy ("Privacy Policy") to explain what we collect from our users ("users" or "you") and how we use and share this information. This Privacy Policy applies to your use of our website, CloseQuest (the "website"), all services available through our website, including our message/chat feature and any related services which you can find out about more in our Terms of Service at CloseQuest (collectively, the "Services"). We may change this Privacy Policy from time to time and will notify you by revising the date at the top of the Privacy Policy. Please review this Privacy Policy whenever you access the Services to stay informed of our information and privacy practices.
We provide an online marketplace for working professionals to buy and sell products and services and to participate in an online community. As such, we collect information from users about themselves and about the products or services they are seeking or offering. This Privacy Policy covers our treatment of information that we may collect in your use of our Services. This Privacy Policy does not apply to the practices of any other company or individual that we do not own or control but which may be accessible via the Services. You should always review the privacy policies of any website you visit from or through our website.
✪ Types of information that we collect from users: When you visit our website or use our Services, we may collect and store information that you provide to us, including your first and last name, email address, zip-code and city, phone number, and information about the items or services to be provided. We may also ask you to provide a username and password. We do not collect or store any credit card information.
We do not disseminate, disclose, sell or publish any personally identifiable information without your express written consent, except as set forth below. Many of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with personal information. In these situations, if you choose to withhold any personal information requested by us, it may not be possible for you to participate in our online marketplace or community forums. We may collect and use personal information to provide you with products or services, to track your use of the Services, to personalize the user experience, to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect personal information from you. If you choose to interact with other users via our chat/messaging feature, you understand and acknowledge that we have no control over the treatment of the information or data that you provide. You interact with other users at your own risk.
✪ Sellers: We collect and store the information we collect from you, including first and last names, email address, zip-code and city, communication data, verification data for Stripe KYC, and information about items to be sold or services to be provided. We will publish information about the items to be sold or services to be provided on our website, and except for your name, picture if shared, company name and item zip code we will not publish any other personal information on our website.
✪ Buyers: We collect and store the information that you provide, including your first and last name, email address, zip-code and city, username and password, communication data, verification data for Stripe KYC. We will not use this personal information for any purposes other than verifying your identity, authenticating your login, and facilitating your access to the Services. We will publish information about your name, picture if shared, company name and item zip code. We will not publish any other personal information on our website.
✪ Rentals: When using CloseQuest Rentals, we collect and store the first name and last name, email address, phone number, company name details, property/home details, photos, pricing, availability, budget, location preferences, roommate preferences, messages exchanged with other users, verification data. We will publish data in regards to the rental listing or roommate preferences, your name, picture if shared, company name and zip code. We will not publish any other personal information on our website.
✪ Forum or Professional Pulse: We collect and store first name, last name, email address, phone number, company name and comments. We do not publish personal information and all comments are posted as anonymous.
✪ Payment Financial Information: Payments are processed securely through Stripe. CloseQuest does not store full bank account or card details. Stripe may collect:
✪ Shipping & USPS Data Handling: To generate shipping labels and complete deliveries, we may collect and share:
This information is shared only as necessary to complete shipping services. Shipping services are fulfilled by third-party providers such as USPS and shipping platform Shippo. These providers may process your data under their own privacy policies. CloseQuest does not control how carriers handle your data once shared for shipment.
✪ Partners: We may transfer your personal information to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully processed, such as payment processing, services delivery, evaluating the usefulness of this website, marketing, data management or technical support. These third parties have contracted with us to only use personal information for the agreed-upon purpose, and not to sell your personal information to third parties, and not to disclose it to third parties except as may be required by law, as permitted by us or as stated in this Privacy Policy.
✪ Statistical Information: We may collect and store non personally-identifiable information regarding your usage of our website, the website or websites you were visiting before or when you visited our website, your IP address, technical reports, and any other non-identifiable, statistical information.
✪ Business Transfers: We may share your non-personally identifiable information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where information may be disclosed or transferred as one of our business assets. In this case, we would require the party to whom the information is being disclosed to adhere to the terms of this Privacy Policy.
✪ Enforcement of Terms and Policies: We may share your information to enforce or apply our Privacy Policy, Terms of Service or our other policies or agreements.
✪ Protection of Us and Others: We may access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; or protect the rights, property, or safety of us, our employees, our users, or others.
✪ With Your Consent: We may share your information in other circumstances with your prior written consent.
We will store your information internally using industry-standard secure storage technologies. When you submit personal information via the Services, your information is protected both online and off-line, and all information is encrypted. While we use encryption to protect sensitive information online, we also do everything in our power to protect your information off-line. All of our users' information, not just personal information, is restricted.
However, we cannot ensure or warrant the security of any information you provide to us or guarantee that information on the Services may not be accessed, disclosed, altered, or destroyed by unauthorized persons or hardware or software failure.
We may contact or communicate with you by email, through our social media pages (for example, our pages on Instagram and LinkedIn), notices on our website, newsletters or other means available through the Services. Such communications may contain messages of a commercial or non-commercial nature, including but not limited to, providing you the Services or responding to your inquiry that you requested, marketing and promotions of our Services or the services of our partners and advertisers, for administrative purposes, or to carry out other purposes described in this Privacy Policy. If you do not want to receive email or other mail from us, please contact us at support@closequest.com.
You are cautioned that any online communications may not be fully confidential. In addition, you should be aware that federal postal regulations do not protect electronic mail. You should be aware that our administrative personnel may, in the course of their regular duties, have access to communications for technical or operational purposes. We may also disclose any communications to the extent permitted or required by law.
We will respond to "Do Not Track" instructions regarding the collection of your information. We may engage third parties, such as marketing or analytics partners, who may collect information about your online activities over time and across different websites when you use our website.
"Cookies" are small data file identifiers that are transferred to your computer or mobile web browser that allow us to recognize your browser or mobile device and transfer information about you and your use of our Services. For example, cookies that we use tell us how many times you have visited our website, your search preferences, and which links you have clicked on. We use "persistent" cookies to save your login information for future logins to the Services. We also use "session ID" cookies to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage by users and web traffic routing on the Services. Unlike persistent cookies, session ID cookies are deleted from your computer when you log off from a Service and close your browser. Most web browsers are initially configured to accept cookies, but you can change this setting so your browser either refuses all cookies or informs you when a cookie is being sent. Also, you are free to delete any existing cookies at any time. Please note that some features of the website may not function properly when cookies are disabled or removed. We use IP addresses to administer our website.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal information that we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to support@closequest.com.
Children under 18 may not use our Services. If you are under 18, please do not attempt to use the Services unsupervised. We do not knowingly collect or solicit any personal information from anyone under the age of 18. If you are a parent and you become aware that your child has provided us with information without your consent, please contact us at support@closequest.com.
If we change this Privacy Policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose. If at any point, we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify users by email. Users may always inform us not to use their information.
If you have any questions or concerns regarding this Privacy Policy or our privacy policies in general, please send us a detailed message to support@closequest.com.